Our Commitment to Your Satisfaction
Transparent policies for your peace of mind when purchasing a classic car
OUR COMMITMENT
At Caven Auto Sales INC, we are committed to providing you with the highest-quality classic cars. We understand that purchasing a classic car is a significant decision, and we want you to feel completely confident in your purchase.
14-Day Return Policy
We offer a comprehensive 14-day return policy for your peace of mind.
Nationwide Shipping
We provide secure, insured shipping across the country.
Dedicated Support
Our team is here to assist you throughout the entire process.
14-DAY RETURN POLICY
As a classic car dealership, we offer a 14-day or 500-mile return policy, whichever comes first. If you are not completely satisfied with your purchase within 14 days of delivery, we will work with you to find a solution. However, due to the nature of classic cars, there are certain exceptions:
The car must be in the same condition as it was when it was delivered to you.
No additional wear and tear beyond normal inspection.
The car must not have been modified, damaged, or altered in any way after delivery.
Any modifications will void the return policy.
All original documents, including titles, maintenance records, and accessories, must be returned along with the vehicle.
Complete documentation is required for processing.
Important: All returns must be initiated within 14 days of delivery.
Contact us immediately if you wish to initiate a return.
Return Process Timeline
Contact Us
Notify our team within 14 days of delivery
Inspection
We schedule a vehicle inspection
Approval
Return request reviewed within 48 hours
Return
Vehicle picked up or returned to our facility
Refund
Refund processed within 14 business days
NON-RETURNABLE ITEMS
Accident-Involved Vehicles
Classic cars that have been involved in accidents or incidents after delivery.
Modified Vehicles
Cars that have been substantially modified or altered from their original condition.
Final Sale Items
Cars sold as "final sale" or "for parts only" - these cars cannot be returned under any circumstances.
Note: Please inspect your vehicle thoroughly upon delivery and contact us within 24 hours if you notice any discrepancies from the original description.
REFUNDS
Refund Issuance
The refund will be issued to the original method of payment within 14 business days after we receive and inspect the returned vehicle.
Damage Deductions
If the car has been damaged or altered from its original condition, we may deduct repair costs from the refund amount. You will receive a detailed breakdown of any deductions.
Shipping Fees
Original shipping and delivery fees are refundable. Return shipping costs are covered by the dealership.
Typical Refund Timeline
SHIPPING AND RETURN COSTS
Customer Responsibility
Return Shipping Costs
We will be responsible for the cost of return shipping for the vehicle.
Our Responsibility
Covered Return Costs
If the car is being returned due to an issue that was our fault (such as a defect or misrepresentation), we will cover the return shipping costs.
Note: Return shipping for classic cars can be expensive due to specialized transport requirements. We recommend discussing options with our team before initiating a return to understand all potential costs.
Need Help with a Return?
Our dedicated support team is here to assist you with any questions about our refund and return policy.